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- Some United Airlines flights are canceled or delayed as tech outage recovery continues</p>
<p>Zach Wichter, USA TODAY August 8, 2025 at 12:23 AM</p>
<p>United Airlines is still recovering from a technology outage that temporarily grounded all of its flights Wednesday night, though the airline said it largely expects to run a normal schedule Thursday.</p>
<p>A United spokesperson told USA TODAY in a statement that the airline was working to get customers to their destination amid residual delays and cancelations, but that the underlying technology issue had been resolved.</p>
<p>According to FlightAware, which tracks airline delays and cancellations, United had canceled 154 flights as of 9:30 a.m. ET on Thursday, about 4% of its total schedule, with an additional 179 flights delayed.</p>
<p>The airline said it is treating the service disruptions as "controllable," which in regulatory terms, means affected passengers are entitled to some protections and compensation from the airline.</p>
<p>"We paid customer expenses such as hotels when applicable," a statement from the airline said.</p>
<p>What you're entitled to if your flight is delayed or canceled</p>
<p>If your flight is canceled for any reason you're entitled to a refund if you choose not to fly on alternative options offered by the airline, even if you originally purchased a nonrefundable ticket.</p>
<p>When it comes to delays, the "controllable" versus "non-controllable" distinction that United made for the Wednesday outage is important. Airlines are on the hook for more accommodations if a disruption is considered to be within their control, as opposed to being caused by an external factor like weather.</p>
<p>The Department of Transportation has a dashboard outlining its regulations and each airline's policies.</p>
<p>Zach Wichter is a travel reporter and writes the Cruising Altitude column for USA TODAY. He is based in New York and you can reach him at [email protected].</p>
<p>This article originally appeared on USA TODAY: How United Airlines' tech outage is affecting Thursday flights</p>
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